Arkclothes FAQ

Sizing

Please choose your size carefully. The way we measure sizes may be different to the way you measure sizes. Please check our sizing guide and the detailed list of sizes on each product page.

How do I buy from this site?

Add an item to the cart, checkout, then pay. We will send an email to confirm when we have received payment, and another when we have shipped your order.

Shipping

  • What's the status of my order?
  • How do I track my shipment?
  • Do you ship to my country?
  • Which shipping carrier do you use?
  • How long will my order take to reach me?

Please see our Shipping page for details.

What if a product is out of stock? Backorders?

Our stock levels update approximately every few days - this does mean that an item may appear to be in-stock but may not be available. In this case, we will notify you via email and provide you with alternative options. Of course, you won't be charged for any out of stock items.
If an item is out of stock but will soon be in stock, it may be listed as available for backorder. In this case you will check out as normal and we will contact you by email if the item will not be in stock within 6 weeks. We refund all un-sent items 6 weeks after ordering (or before if requested!).

Which credit cards do you accept?

We currently accept Mastercard, VISA, American Express, Solo, Switch / Maestro, Visa Debit, Delta and Electron for online payments. All transactions are done via PayPal.

Can I change my order?

We will happily make changes to your order, as long as we haven't shipped it!

Returns & Replacements / Exchanging Incorrect Sizes

Please see details of our hassle-free returns.

NO Customs Charges!

We pay these for you if your shipping address is in the USA/EU/AUS. For other countries we guarantee you won't be! Yep, we will refund any tax that you are charged (up to 20% of the value of the item), if you send us a scan of the customs receipt. **Iceland/Argentina - sorry we can't cover these for you!**

Do you sell Wholesale?

Yes we do. Please check our Arkclothes Wholesale page.

Fraud

In assessing your request for goods, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your name, address and IP details to check against the IMRG Security Alert or any other fraud prevention scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. We reserve the right to decline any order, for any reason.

Copyright

All text (including model names and descriptions) and photographs on this website are copyright arkclothes.com and may not be copied for any reason. We take copyright infringement extremely seriously, and have a company monitoring the internet for breaches automatically. If you steal content from us, or otherwise use any content without prior permission, you can expect to get sued. We put a lot of hard work into this site and don't stand for thieves.

Happy Retro Campers

You've made it to the end, you've done well, now go and buy some of our hand-made items, you'll love them! :)